Complaints
Complaints Handling Procedure
At ARP Digital, we are committed to delivering exceptional service to our valued customers. As a licensed and regulated entity, we are dedicated to upholding the highest standards of excellence in customer experience and seamless complaint resolution.
Tell us what happened
Support Channels
At ARP Digital, we are committed to providing outstanding support to our customers. You can get in touch with our official customer support team through any of the following channels:
- Email:info@arpdigital.io
- WhatsApp:+973 1700 3484
- Phone Support:+973 1700 3484
- Physical Address:Office 21, Building 1146, Road 426, Block 304, Manama, Bahrain
Support Resolution Timeline
Initial Response
- All inquiries receive acknowledgment within 48 hours
- Standard resolution time: 5 business days
Formal Complaint Process
If your issue is not resolved within a reasonable timeframe or if you are not satisfied with the solution provided by ARP Digital's support team, you may submit a formal complaint.
Submit a formal complaint
- Email:Complaints@arpdigital.io
- Subject Line:Formal Complaint | Name
Required Information
- Full Name
- Registered Email
- Contact Number
- Detailed Description of Issue
Our Response Protocol
- A written acknowledgment within 5 business days
- A final response within 30 calendar days
